Wrap-up Code Name is coming as Wrap-up code ID in SFDC after reconciliation of a campaign

1

For predictive campaign once the agent disconnect the customer's call and select a wrap-up code for the respective interaction sometime the wrap-up code name is displayed in SFDC after reconciliation and sometime it is displayed as wrap-up code id after reconciliation.

Also in Genesys we see the correct wrap-up code name everytime.

Kindly let us know what could be the issue and how to correct it.

Regards,
Payal

2

Hi Payal,

This forum is for support around Genesys Cloud development tools and API. You seem to be having an issue with the functionality in Genesys Cloud. If there is a defect in the product, I recommend opening a ticket with our Customer Care group.

Thanks,
John Carnell
Director, Developer Engagement

3