Wrap_up_performance_summary_view

Hi

I'm having a problem with the below API, it is giving me an error I'm not sure what could be the problem.

/api/v2/analytics/reporting/exports

{
"name": "WRAP_UP_PERFORMANCE_SUMMARY_VIEW",
"timeZone": "Etc/UT",
"exportFormat": "CSV",
"interval":"2023-03-01T00:00:00/2023-03-02T00:00:00",
"period": "P1D",
"viewType": "WRAP_UP_PERFORMANCE_SUMMARY_VIEW",
"filter": {
"mediaTypes": "voice"
},

"read": true,
"locale": "en-us",
"hasFormatDurations": true,
"hasSplitFilters": true,
"excludeEmptyRows": true,
"hasSplitByMedia": false,
"hasSummaryRow": false,
"csvDelimiter": "COMMA",
"selectedColumns":
[
{"columnOrder": 1,"columnName": "wrapup_performance_view_interval_start"},
{"columnOrder": 2,"columnName": "wrapup_performance_view_interval_end"},
{"columnOrder": 3,"columnName": "wrapup_performance_view_interval_complete"},
{"columnOrder": 4,"columnName": "wrapup_performance_view_filters"},
{"columnOrder": 5,"columnName": "wrapup_performance_view_media_type"},
{"columnOrder": 6,"columnName": "wrapup_performance_view_aggregate_or_detail"},
{"columnOrder": 7,"columnName": "wrapup_performance_view_wrapup_code"},
{"columnOrder": 8,"columnName": "wrapup_performance_view_wrapup_name"},
{"columnOrder": 9,"columnName": "wrapup_performance_view_queue_id"},
{"columnOrder": 10,"columnName": "wrapup_performance_view_queue_name"},
{"columnOrder": 11,"columnName": "wrapup_performance_view_avg_handle"},
{"columnOrder": 12,"columnName": "wrapup_performance_view_avg_talk"},
{"columnOrder": 13,"columnName": "wrapup_performance_view_avg_hold"},
{"columnOrder": 14,"columnName": "wrapup_performance_view_avg_acw"},
{"columnOrder": 15,"columnName": "wrapup_performance_view_total_handle"},
{"columnOrder": 16,"columnName": "wrapup_performance_view_total_talk"},
{"columnOrder": 17,"columnName": "wrapup_performance_view_total_hold"},
{"columnOrder": 18,"columnName": "wrapup_performance_view_total_acw"},
{"columnOrder": 19,"columnName": "wrapup_performance_view_handle"},
{"columnOrder": 20,"columnName": "wrapup_performance_view_hold"},
{"columnOrder": 21,"columnName": "wrapup_performance_view_percent_handle"},
{"columnOrder": 22,"columnName": "wrapup_performance_view_percent_total_handle"},
{"columnOrder": 23,"columnName": "wrapup_performance_view_total_talk_percentage"}
],

"hasCustomParticipantAttributes": false,
"recipientEmails": ["#myemailHere#"]

}

I'm getting the below error

{
"message": "The request could not be understood by the server due to malformed syntax.",
"code": "bad.request",
"status": 400,
"contextId": "5f5d9bbb-51bf-4d6b-944c-ad8c46c33e27",
"details": [],
"errors": []
}

Hello,

The "mediaTypes" filter's attribute is an array of string.
Try with -> "mediaTypes": ["voice"]

Regards,

1 Like

Thank you so much @Jerome.

That solved my issue.

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