Wrapup code on user

Is it possible to use the notification api to get notified when an agent goes into a Wrap-up code? Or can you direct me to another API where it's possible?

I'm not quite sure what you mean by this, but you can monitor conversations for wrap up codes or you can monitor users for presence. Genesys Cloud doesn't have a separate presence for wrap up code though. Visit https://developer.genesys.cloud/notificationsalerts/notifications/available-topics to see the list of notification topics. You may be interested in topics such as v2.users.{id}.conversations or v2.users.{id}.activity.

Hi and thanks for the swift reply.

What we found out is that we never get a wrap-up code when using the topic v2.users.{id}.activity, so I'll have a look at the conversations topic instead.