Writing an outbound "Self test" Application

Genesys Cloud Applications
1

Hello,

Has anyone tried to write a "Self test" using Architect?

I was thinking I could create an outbound campaign that could verify my production flow is working correctly and then email me if there is an issue,

Also, it would be a bonus if we could avoid additional phone changes.

Any ideas for this relative new comer to Genesys?? :slight_smile:

Thank you!!
-Stephen

2

I've never tried this, however I'd be interested in hearing how you get on with it.

If you use this approach are you thinking you'll navigate the call with Questions/Responses in the Outbound Campaign's call flow, or would it simply be to check that the call gets through?

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3

Thanks for the reply Lucas,

My plan is to play DTMF prompts in a way where I can simulate a couple key transactions to verify functionality.

Then send email when I suspect something is not quite right.

I'll let you know how it goes and thanks again for the interest.

-Stephen

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