We found a scenario when a user has the Genesys Cloud UI open in a tab and the Embeddable Framework open in another tab or in the customer case embedded into their app via an iframe.
If the user were to log out using the Genesys Cloud UI (I'm aware that this should not be the case), then a message is sent to the embeddable client. However, apart from this message everything seems fine until you try to place a call or find out you can't receive calls. There does not seem to a a notification that we can see form user events and the user is not fully logged out.
Is there a way to get the messaging when this happens to then force a logout back to the login step?