Telecoms Manager / Engineer
Passionate and solution driven IT and Telecom manager with 10+ years experience in the financial services industry.

Slashed operational costs by 70% on implementing SIP connection technology and mobile contract cost by 66%, changing provider and negotiating a better contract.

Skilled in Continuous Improvement, Agile, and Business Process adjustment. Collaborative approach to successful transformational leadership, engaging with stakeholders at C and Board level and 3rd parties.

Experienced in deployment of end-to-end Contact Centre and complex IT solutions across organisations. Transforming Contact Centres into Intelligent Customer Experience Omni-Channel Contact Centres, challenging the status quo.

Innovative thinker and creative in finding solutions to tackle the challenges COVID19 presented and managing to get a whole contact centre working from home and building new ways of connecting.

After 20 years working with PureConnect, we’re now implementing Genesis Cloud.