Overview
The Routing & Conversation Handling group contains these API categories:
Category | Description |
Resources relating to Architect, flows, schedules, and prompts. See also: Archy | |
Everything relating to working with active conversations as a user/agent | |
Outbound campaign (a.k.a. "dialer") resources for contact lists, DNC lists, and campaigns | |
Resources relating to routing queues, skills, wrap-up codes, email, EWT, and more | |
Scripts API resources |
