Invalid login Credentials error

Platform API
1

Hello,

I'm trying to understand why a number of our advisers receive Invalid Login Credentials error when setting their presence to off queue.

Sample ININ-Correlation-Id: 79f7c0ae-43d3-47b2-bd52-c1b6e811f5fa

Regards,
Vasilis

2

It means the auth token used was invalid. The app needs to reauthorize and get a new access token.

3

Yup, I understand that, however:

  • we've set our OAuth client expiration to 12 hours
  • I checked that the user first logged in at approx 8.30 AM
  • the user then received that error at approx 6.30 PM, 2 hours before the token should've expired

Is it possible to check time of token issuance from the correlation id?

4

Access tokens can be invalidated for several reasons. One of the most common is that when a user creates a new access token and has exceeded the limit, the oldest token is invalidated. You'll see an event come in on the v2.system.token_revoked topic when that happens.

Customer-specific data cannot be investigated via the forum. If you need an explanation of why a particular auth token became invalid, please open a case with Genesys Cloud Care to investigate further.

1 Like
5

Many thanks for your prompt reply, I'll dig into that topic further to better try and understand this.

6

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