Dimensions
Analytics data are tagged with dimensions, which are metadata such as inbound or outbound, phone number, or skills requested. Dimensions come in several data types, including enum (a set of possible values) or boolean.
Conversation Detail Dimensions
Aggregate Dimensions
Aggregate dimensions can be used in filters or group-bys. Dimensions that are marked as preview may not have been released yet and are subject to change at any time without notice.
Conversation Aggregate Dimensions
Dimension | Type | Description | Preview |
Flow Aggregate Dimensions
Dimension | Type | Description | Preview |
User Aggregate Dimensions
Dimension | Type | Description | Preview |
Transcript Dimensions
Dimension | Type | Description | Preview |
Journey Dimensions
Dimension | Type | Description | Preview |
Bot Dimensions
Dimension | Type | Description | Preview |
Evaluation Dimensions
Dimension | Type | Description | Preview |
Survey Dimensions
Dimension | Type | Description | Preview |
TaskManagement Dimensions
Dimension | Type | Description | Preview |