Topics

Analytics & Data Management

Analytics

Aggregate Queries

Analytics APIs Analytics Error Handling Analytics Integration Guide

Analytics Jobs

Conversation Wrapup Handling in Analytics

Detail Queries

Dimensions Flows Group using multidimensional fields Metrics Notifications

Observation Queries

Content Management

Recording

Speech and Text Analytics

Uploads

Authorization

Billing

Communication & Digital Channels

Notifications & Alerts

Organization

Platform

Routing & Conversation Handling

Telephony

User & Agent Management

Resources

AppFoundry

Genesys for Builders - Amazon Web Services Developer Blog Blueprints Changelog

Developer Applications

Developer Guides Videos

Dimensions

Analytics data are tagged with dimensions, which are metadata such as inbound or outbound, phone number, or skills requested. Dimensions come in several data types, including enum (a set of possible values) or boolean.

Conversation Detail Dimensions

See Conversation Data Model

Aggregate Dimensions

Aggregate dimensions can be used in filters or group-bys. Dimensions that are marked as preview may not have been released yet and are subject to change at any time without notice.

Conversation Aggregate Dimensions

Flow Aggregate Dimensions

User Aggregate Dimensions

Transcript Dimensions

Journey Dimensions

Bot Dimensions

Evaluation Dimensions

Survey Dimensions

TaskManagement Dimensions