Dimensions

Analytics data are tagged with dimensions, which are metadata such as inbound or outbound, phone number, or skills requested. Dimensions come in several data types, including enum (a set of possible values) or boolean.

Aggregate dimensions can be used in filters or group-bys. Dimensions that are marked as preview may not have been released yet and are subject to change at any time without notice.

Conversation Aggregate Dimensions

Dimension	Type	Description	Preview
activeRouting	Enum (Bullseye, Conditional, Direct, Last, Manual, Predictive, Preferred, Standard, Vip)	Active routing method.	✔
activeSkillId	UUID	ID(s) of Skill(s) that are active on the conversation.
addressFrom	String	The address that initiated an action.
addressTo	String	The address receiving an action.
agentAssistantId	UUID	Unique identifier of the active virtual agent assistant.
agentBullseyeRing	Integer	Bullseye ring of the targeted agent.
agentOwned	Boolean	Flag indicating an agent-owned callback.
agentRank	Integer	Proposed agent rank for this conversation from predictive routing (lower is better).
agentScore	Integer	Assigned agent score for this conversation (0 - 100, higher being better).
ani	String	Automatic Number Identification (caller's number).
assignerId	UUID	ID of the user that manually assigned a conversation.
authenticated	Boolean	Flag that indicates that the identity of the customer has been asserted as verified by the provider.
canonicalExternalContactId	UUID	Canonical external contact identifier.
conversationId	UUID	Unique identifier for the conversation.
conversationInitiator	Enum (acd, agent, api, botflow, campaign, customer, dialer, external, fax, group, inbound, ivr, manual, outbound, station, user, voicemail, voicesurveyflow, workflow)	Indicates the participant purpose of the participant initiating a message conversation.
convertedFrom	String	Session media type that was converted from in case of a media type conversion.
convertedTo	String	Session media type that was converted to in case of a media type conversion.
customerParticipation	Boolean	Indicates a messaging conversation in which the customer participated by sending at least one message.
deliveryStatus	Enum (DeliveryFailed, DeliveryPushed, DeliverySuccess, Failed, Published, Queued, Read, Received, Sent)	The email or SMS delivery status.
destinationAddress	String	Destination address(es) of transfers or consults.
direction	Enum (inbound, outbound)	The direction of the communication.
disconnectType	Enum (client, conferenceTransfer, consultTransfer, dndEndpoint, dndTransfer, endpoint, error, forwardTransfer, noAnswerTransfer, notAvailableTransfer, other, peer, spam, system, timeout, transfer, transportFailure, uncallable)	The session disconnect type.
divisionId	UUID	Identifier(s) of division(s) associated with a conversation.
dnis	String	Dialed number identification service (number dialed by the calling party).
edgeId	UUID	Unique identifier of the edge device.
eligibleAgentCount	Integer	Number of eligible agents for each predictive routing attempt.	✔
errorCode	String	A code corresponding to the error that occurred.
extendedDeliveryStatus	String	Extended delivery status.
externalContactId	UUID	External contact identifier.
externalMediaCount	Integer	Count of any media (images, files, etc) included on the external session.
externalOrganizationId	UUID	External organization identifier.
externalTag	String	External tag for the conversation.
firstQueue	Boolean	Marker that is set if the current queue is the first queue in a conversation.
flaggedReason	Enum (general)	Reason for which participant flagged conversation.
flowInType	String	Type of flow in that occurred when entering ACD.
flowOutType	String	Type of flow out that occurred when emitting tFlowOut.
groupId	UUID	Unique identifier for a Genesys Cloud group.
interactionType	String	The interaction type (enterprise or contactCenter).
journeyActionId	UUID	Identifier of the journey action.
journeyActionMapId	UUID	Identifier of the journey action map that triggered the action.
journeyActionMapVersion	Integer	Version of the journey action map that triggered the action.
journeyCustomerId	String	Primary identifier of the journey customer in the source where the activities originate from.
journeyCustomerIdType	String	Type of primary identifier of the journey customer (e.g. cookie).
journeyCustomerSessionId	String	Unique identifier of the journey session.
journeyCustomerSessionIdType	String	Type or category of journey sessions (e.g. web, ticket, delivery, atm).
knowledgeBaseId	UUID	The unique identifier(s) of the knowledge base(s) used.
mediaCount	Integer	Count of any media (images, files, etc) included in this session.
mediaType	Enum (callback, chat, cobrowse, email, internalmessage, message, screenshare, unknown, video, voice)	The session media type.
messageType	String	Message type for messaging services. E.g.: sms, facebook, twitter, line.
originatingDirection	Enum (inbound, outbound)	The original direction of the conversation.
originatingSocialMediaPublic	Boolean	Indicates that the conversation originated from a public message on social media.	✔
outboundCampaignId	UUID	(Dialer) Unique identifier of the outbound campaign.
outboundContactId	String	(Dialer) Unique identifier of the contact.
outboundContactListId	UUID	(Dialer) Unique identifier of the contact list that this contact belongs to.
participantName	String	A human readable name identifying the participant.
peerId	UUID	This identifies pairs of related sessions on a conversation. E.g. an external session’s peerId will be the session that the call originally connected to, e.g. if an IVR was dialed, the IVR session, which will also have the external session’s ID as its peer. After that point, any transfers of that session to other internal components (acd, agent, etc.) will all spawn new sessions whose peerIds point back to that original external session.
proposedAgentId	UUID	Unique identifier for the agent that was proposed by predictive routing.
provider	String	The source provider for the communication.
purpose	Enum (acd, agent, api, botflow, campaign, customer, dialer, external, fax, group, inbound, ivr, manual, outbound, station, user, voicemail, voicesurveyflow, workflow)	The participant's purpose.
queueId	UUID	Queue identifier.
remote	String	Name, phone number, or email address of the remote party.
removedSkillId	UUID	ID(s) of Skill(s) that have been removed by bullseye routing.
requestedLanguageId	UUID	Unique identifier for the language requested for an interaction.
requestedRouting	Enum (Bullseye, Conditional, Direct, Last, Manual, Predictive, Preferred, Standard, Vip)	Routing type(s) for requested/attempted routing methods.
requestedRoutingSkillId	UUID	Unique identifier(s) for skill(s) requested for an interaction.
roomId	String	Unique identifier for the room.
routingPriority	Long	Routing priority for the current interaction.
routingRing	Integer	Routing ring for bullseye or preferred agent routing.
routingRule	String	Routing rule for preferred, conditional and predictive routing type.
routingRuleType	Enum (Bullseye, Conditional, Predictive, Preferred)	Routing rule type.
scoredAgentId	UUID	Unique identifier for the agent that was scored for this conversation.
selectedAgentId	UUID	Selected agent ID.
selectedAgentRank	Integer	Selected agent GPR rank.
selfServed	Boolean	Indicates whether all flow sessions were self serviced.
sessionDnis	String	Dialed number for the current session; this can be different from dnis, e.g. if the call was transferred.
sessionId	UUID	The unique identifier of this session.
stationId	UUID	Unique identifier for a phone.
teamId	UUID	The team ID the user is a member of.
usedRouting	Enum (Bullseye, Conditional, Direct, Last, Manual, Predictive, Preferred, Standard, Vip)	Complete routing method.
userId	UUID	Unique identifier for the user.
videoPresent	Boolean	Flag indicating if video is present.	✔
waitingInteractionCount	Integer	Number of waiting interactions for each predictive routing attempt.	✔
wrapUpCode	String	Wrap up code.

Flow Aggregate Dimensions

Dimension	Type	Description	Preview
activeRouting	Enum (Bullseye, Conditional, Direct, Last, Manual, Predictive, Preferred, Standard, Vip)	Active routing method.	✔
activeSkillId	UUID	ID(s) of Skill(s) that are active on the conversation.
addressFrom	String	The address that initiated an action.
addressTo	String	The address receiving an action.
agentAssistantId	UUID	Unique identifier of the active virtual agent assistant.
agentBullseyeRing	Integer	Bullseye ring of the targeted agent.
agentOwned	Boolean	Flag indicating an agent-owned callback.
agentRank	Integer	Proposed agent rank for this conversation from predictive routing (lower is better).
agentScore	Integer	Assigned agent score for this conversation (0 - 100, higher being better).
ani	String	Automatic Number Identification (caller's number).
assignerId	UUID	ID of the user that manually assigned a conversation.
authenticated	Boolean	Flag that indicates that the identity of the customer has been asserted as verified by the provider.
canonicalExternalContactId	UUID	Canonical external contact identifier.
conversationId	UUID	Unique identifier for the conversation.
conversationInitiator	Enum (acd, agent, api, botflow, campaign, customer, dialer, external, fax, group, inbound, ivr, manual, outbound, station, user, voicemail, voicesurveyflow, workflow)	Indicates the participant purpose of the participant initiating a message conversation.
convertedFrom	String	Session media type that was converted from in case of a media type conversion.
convertedTo	String	Session media type that was converted to in case of a media type conversion.
customerParticipation	Boolean	Indicates a messaging conversation in which the customer participated by sending at least one message.
deliveryStatus	Enum (DeliveryFailed, DeliveryPushed, DeliverySuccess, Failed, Published, Queued, Read, Received, Sent)	The email or SMS delivery status.
destinationAddress	String	Destination address(es) of transfers or consults.
direction	Enum (inbound, outbound)	The direction of the communication.
disconnectType	Enum (client, conferenceTransfer, consultTransfer, dndEndpoint, dndTransfer, endpoint, error, forwardTransfer, noAnswerTransfer, notAvailableTransfer, other, peer, spam, system, timeout, transfer, transportFailure, uncallable)	The session disconnect type.
divisionId	UUID	Identifier(s) of division(s) associated with a conversation.
dnis	String	Dialed number identification service (number dialed by the calling party).
edgeId	UUID	Unique identifier of the edge device.
eligibleAgentCount	Integer	Number of eligible agents for each predictive routing attempt.	✔
endingLanguage	String	Flow ending language, e.g. en-us.
entryReason	String	The particular entry reason for this flow, e.g. an address, userId, or flowId.
entryType	Enum (agent, direct, dnis, flow, outbound)	The entry type for this flow, e.g. dnis, dialer, agent, flow, or direct.
errorCode	String	A code corresponding to the error that occurred.
exitReason	String	The exit reason for this flow, e.g. DISCONNECT.
extendedDeliveryStatus	String	Extended delivery status.
externalContactId	UUID	External contact identifier.
externalMediaCount	Integer	Count of any media (images, files, etc) included on the external session.
externalOrganizationId	UUID	External organization identifier.
externalTag	String	External tag for the conversation.
firstQueue	Boolean	Marker that is set if the current queue is the first queue in a conversation.
flaggedReason	Enum (general)	Reason for which participant flagged conversation.
flowId	UUID	The unique identifier of this flow.
flowInType	String	Type of flow in that occurred when entering ACD.
flowMilestoneId	UUID	The ID of a flow outcome milestone.
flowName	String	The name of this flow at the time of flow execution.
flowOutType	String	Type of flow out that occurred when emitting tFlowOut.
flowOutcome	String	Combination of unique flow outcome identifier and its value separated by colon.
flowOutcomeId	UUID	Unique identifier of a flow outcome.
flowOutcomeValue	String	Flow outcome value, e.g. SUCCESS.
flowSubType	Enum (VIRTUAL_AGENT)	Represents the subtype of the flow. For example a Digital Bot Flow that has been upgraded with Virtual Agent capabilities.	✔
flowType	Enum (bot, commonmodule, digitalbot, inboundcall, inboundchat, inboundemail, inboundshortmessage, inqueuecall, inqueueemail, inqueueshortmessage, outboundcall, securecall, speech, surveyinvite, voice, voicemail, voicesurvey, workflow, workitem)	The type of this flow.
flowVersion	String	The version of this flow.
groupId	UUID	Unique identifier for a Genesys Cloud group.
interactionType	String	The interaction type (enterprise or contactCenter).
journeyActionId	UUID	Identifier of the journey action.
journeyActionMapId	UUID	Identifier of the journey action map that triggered the action.
journeyActionMapVersion	Integer	Version of the journey action map that triggered the action.
journeyCustomerId	String	Primary identifier of the journey customer in the source where the activities originate from.
journeyCustomerIdType	String	Type of primary identifier of the journey customer (e.g. cookie).
journeyCustomerSessionId	String	Unique identifier of the journey session.
journeyCustomerSessionIdType	String	Type or category of journey sessions (e.g. web, ticket, delivery, atm).
knowledgeBaseId	UUID	The unique identifier of the knowledge base used.
mediaCount	Integer	Count of any media (images, files, etc) included in this session.
mediaType	Enum (callback, chat, cobrowse, email, internalmessage, message, screenshare, unknown, video, voice)	The session media type.
messageType	String	Message type for messaging services. E.g.: sms, facebook, twitter, line.
originatingDirection	Enum (inbound, outbound)	The original direction of the conversation.
outboundCampaignId	UUID	(Dialer) Unique identifier of the outbound campaign.
outboundContactId	String	(Dialer) Unique identifier of the contact.
outboundContactListId	UUID	(Dialer) Unique identifier of the contact list that this contact belongs to.
participantName	String	A human readable name identifying the participant.
peerId	UUID	This identifies pairs of related sessions on a conversation. E.g. an external session’s peerId will be the session that the call originally connected to, e.g. if an IVR was dialed, the IVR session, which will also have the external session’s ID as its peer. After that point, any transfers of that session to other internal components (acd, agent, etc.) will all spawn new sessions whose peerIds point back to that original external session.
proposedAgentId	UUID	Unique identifier for the agent that was proposed by predictive routing.
provider	String	The source provider for the communication.
purpose	Enum (acd, agent, api, botflow, campaign, customer, dialer, external, fax, group, inbound, ivr, manual, outbound, station, user, voicemail, voicesurveyflow, workflow)	The participant's purpose.
queueId	UUID	Queue identifier.
recognitionFailureReason	String	The recognition failure reason causing to exit/disconnect.
remote	String	Name, phone number, or email address of the remote party.
removedSkillId	UUID	ID(s) of Skill(s) that have been removed by bullseye routing.
requestedLanguageId	UUID	Unique identifier for the language requested for an interaction.
requestedRouting	Enum (Bullseye, Conditional, Direct, Last, Manual, Predictive, Preferred, Standard, Vip)	Routing type(s) for requested/attempted routing methods.
requestedRoutingSkillId	UUID	Unique identifier(s) for skill(s) requested for an interaction.
roomId	String	Unique identifier for the room.
routingPriority	Long	Routing priority for the current interaction.
routingRing	Integer	Routing ring for bullseye or preferred agent routing.
routingRule	String	Routing rule for preferred, conditional and predictive routing type.
routingRuleType	Enum (Bullseye, Conditional, Predictive, Preferred)	Routing rule type.
scoredAgentId	UUID	Unique identifier for the agent that was scored for this conversation.
selectedAgentId	UUID	Selected agent ID.
selectedAgentRank	Integer	Selected agent GPR rank.
selfServed	Boolean	Indicates whether the flow session was self serviced.
sessionDnis	String	Dialed number for the current session; this can be different from dnis, e.g. if the call was transferred.
sessionId	UUID	The unique identifier of this session.
startingLanguage	String	Flow starting language, e.g. en-us.
stationId	UUID	Unique identifier for a phone.
teamId	UUID	The team ID the user is a member of.
transferTargetAddress	String	The address of a flow transfer target, e.g. a phone number, an email address, or a queueId.
transferTargetName	String	The name of a flow transfer target.
transferType	String	The type of transfer for flows that ended with a transfer.
usedRouting	Enum (Bullseye, Conditional, Direct, Last, Manual, Predictive, Preferred, Standard, Vip)	Complete routing method.
userId	UUID	Unique identifier for the user.
videoPresent	Boolean	Flag indicating if video is present.	✔
waitingInteractionCount	Integer	Number of waiting interactions for each predictive routing attempt.	✔
wrapUpCode	String	Wrap up code.

User Aggregate Dimensions

Dimension	Type	Description	Preview
userId	UUID	Unique identifier for the user.

Transcript Dimensions

Dimension	Type	Description	Preview
addressFrom	String	Represents the value(s) of addressNormalized from fromAddress for the participant.
addressTo	String	Represents the value(s) of addressNormalized from toAddress for the participant.
ani	String	Represents the value(s) of addressNormalized from ANI for the participant.
channel	Enum (external, internal)	Represents if the topic was detected externally/internally.
conversationDuration	Long	The duration of the conversation (in seconds).
conversationId	UUID	The conversation unique identifier.
direction	Enum (inbound, outbound)	The initial direction(s) of the conversation.
divisionId	UUID	Represents the division(s) the participant belongs to.
dnis	String	Represents the value(s) of addressNormalized from DNIS for the participant.
flowId	UUID	Represents the FlowId(s) of the communication.
flowVersion	String	Represents the Flow version(s) of the communication.
handleTime	Long	The total amount of time (in seconds) agents spend on handling the conversation.
mediaType	Enum (Call, Callback, Chat, Email, Message, Voice)	Represents the media type for this conversation.
messageType	Enum (Apple, AppleBusinessChat, Discord, Facebook, Instagram, Line, Open, Other, Signal, Slack, Sms, Telegram, Twitter, WeChat, WebMessaging, Whatsapp)	Represents the message type(s).
queueId	UUID	Represents the QueueId(s) of the communication.
resultsBy	Enum (communication, topicEvent)	Type of the record, can be either communication or topic events.
sentimentIndex	Integer	Index of the sentiment if there are multiple sentiments detected.
teamId	UUID	The teamId of the user.
topicId	UUID	Represents the topic(s) detected in the transcript.
userId	UUID	The guid(s) of the user.
wrapUpCode	String	The wrapup code of the conversation.

Journey Dimensions

Dimension	Type	Description	Preview
containsAllCondition	String	Contains all condition(s).
containsAnyCondition	String	Contains any condition(s).
endsWithCondition	String	Ends with condition(s).
equalCondition	String	Equal condition(s).
journeyActionId	UUID	ID of the action.
journeyActionMapId	UUID	ID of the action map that triggered the action.
journeyActionMapVersion	Integer	Version of the action map that triggered the action.
journeyActionMediaType	String	The media type used to deliver the action (e.g. webchat, contentOffer).
journeyActionTargetId	UUID	ID of the action target.
journeyActionTemplateId	UUID	ID of the action template.
journeyBlockingActionMapId	UUID	ID of the blocking action map.
journeyBlockingEmergencyScheduleGroupId	UUID	ID of the blocking emergency schedule group.
journeyBlockingReason	Enum (AlreadyExistingOffer, FrequencyCapping, MultipleSimultaneousOffers, NoAvailableAgents, OfferedOutsideSchedule, PageUrlConditionsNotMatching, ServiceLevelThrottling, TriggerDateInFuture)	Type of reason.
journeyBlockingScheduleGroupId	UUID	ID of the blocking schedule group.
journeyDeviceCategory	String	Category of the user agent device (e.g. desktop, tablet, mobile).
journeyDeviceType	String	Type or family of the user agent device (e.g. iPad, iPhone).
journeyFrequencyCapReason	Enum (CapForPeriod, CapOnceFinalized, CapOnceRejected)	Frequency cap behaviour which blocked the action.
journeyIpGeolocationCountry	String	Customer's IP-based geolocation.
journeyOutcomeId	UUID	ID of the outcome achieved.
journeySegmentId	UUID	ID of the segment.
journeySegmentScope	String	The target entity that a segment applies to.
journeySessionId	UUID	ID of the session.
journeySessionSegmentId	UUID	Unique identifier(s) of segment(s) assigned within the session when the outcome was achieved.
journeySessionType	String	Indicates the type or category of the session (e.g. web, ticket, delivery, atm).
notContainsAllCondition	String	Not contains all condition(s).
notContainsAnyCondition	String	Not contains any condition(s).
notEqualCondition	String	Not equal condition(s).
startsWithCondition	String	Starts with condition(s).
touchpointActionMapId	UUID	ActionMapId(s) from touchpoint(s) that may be attributed to the outcome being achieved.
touchpointAgentId	UUID	ID of agent who participated in the touchpoint.
touchpointAttributionScope	Enum (Customer, Session)	The attribution scope indicates if a touchpoint occurred within the same Session as the outcome achievement (i.e. Session scope) or prior to the Session where the outcome was achieved (i.e. Customer scope).
touchpointChannelMessageType	Enum (Apple, Facebook, Instagram, Line, Open, Sms, Twitter, WebMessaging, WhatsApp)	Channel message type(s) for messaging conversation.
touchpointChannelPlatform	String	Channels Platform(s) from touchpoint(s) that were attributed to the outcome being achieved.
touchpointChannelType	Enum (Callback, Chat, Cobrowse, ContentOffer, Email, Message, Screenshare, Video, Voice, Webchat)	Indicates the types or categories of this touchpoint.
touchpointConversationId	UUID	ConversationId(s) from touchpoint(s) that were attributed to the outcome being achieved.
touchpointInteractionType	Enum (Proactive, Reactive)	Represents the type of the interaction(s) from touchpoint(s) that were attributed to the outcome being achieved e.g. Proactive, Reactive.
touchpointQueueId	UUID	QueueId(s) from touchpoint(s) that were attributed to the outcome being achieved.
touchpointRequestedRouting	Enum (Bullseye, Conditional, Last, Other, Predictive, Preferred, Standard, Vip)	Requested Routing Type(s) to initiate this touchpoint.
touchpointUsedRouting	Enum (Bullseye, Conditional, Last, Other, Predictive, Preferred, Standard, Vip)	Used Routing Type to initiate this touchpoint.
touchpointWrapupCode	String	Wrapup code(s) from touchpoint(s) that were attributed to the outcome being achieved.

Bot Dimensions

Dimension	Type	Description	Preview
askActionId	String	The ID of the associated Ask action that was executed as part of the bot session turn.
askActionResult	Enum (AgentRequestedByUser, ConfirmationRequired, DisambiguationRequired, Error, ExpressionError, NoInputCollection, NoInputConfirmation, NoInputDisambiguation, NoMatchCollection, NoMatchConfirmation, NoMatchDisambiguation, PartialCollection, SkippedCollection, SuccessCollection, SuccessConfirmationNo, SuccessConfirmationYes, SuccessDisambiguation, SuccessDisambiguationNone)	The result of the executed 'Ask' action.
askActionType	Enum (AskForBooleanAction, AskForNLUIntentAction, AskForNLUNextIntentAction, AskForSlotAction, AskSurveyQuestionAction, DigitalMenuAction, WaitForInputAction)	The type of the executed 'Ask' action.
botFinalIntent	String	Final detected bot intent.
botFlowSubType	Enum (VIRTUAL_AGENT)	Represents the sub type of the bot. For example a Digital Bot Flow that has been upgraded with Virtual Agent capabilities.	✔
botFlowType	Enum (BOT, DIGITALBOT, VOICESURVEY)	Represents the various bot flow types.
botId	String	The ID of the bot.
botIntent	String	The detected bot intent(s) during a given bot session.
botName	String	The name of this bot at the time of bot execution.	✔
botProduct	Enum (AMAZONLEX, AMAZONLEXV2, AUDIOCONNECTOR, BOTCONNECTOR, GENESYSBOTFLOW, GENESYSBYOB, GENESYSDIALOGENGINE, GOOGLEDIALOGFLOW, GOOGLEDIALOGFLOWCX, GOOGLEDIALOGFLOWCXRESELL, GOOGLEDIALOGFLOWRESELL, GOOGLESTTBOTFLOW, MICROSOFTSTTBOTFLOW, NUANCE_DLG)	The product name of the bot engine.
botProvider	Enum (AMAZON, GENESYS, GOOGLE, NUANCE)	The provider/vendor of the bot.
botRecognitionFailureReason	Enum (MaxWrongMatch, NoInputCollection, NoInputConfirmation, NoInputDisambiguation, NoMatchCollection, NoMatchConfirmation, NoMatchDisambiguation)	The recognition failure reason.
botResult	Enum (DisconnectError, DisconnectRecognitionFailure, DisconnectRequestedByBot, DisconnectRequestedByUser, DisconnectSessionExpired, ExitError, ExitRecognitionFailure, ExitRequestedByBot, ExitRequestedByUser, TransferToACD)	The reason that the bot exited.
botSessionId	UUID	Session ID for a bot session.
botSlot	String	The bot slot(s) associated with a given bot turn or bot session.
botSlotMechanism	Enum (Alphanumeric, BuiltinAmountOfMoney, BuiltinAny, BuiltinDate, BuiltinNumber, BuiltinTime, DynamicDateTime, DynamicList, FreeForm, List, NumberSequence, Regex)	The mechanism underlying this bot slot e.g. Alphanumeric, NumberSequence.	✔
botVersion	String	The version of the bot.
conversationId	UUID	Conversation ID for a bot session.
externalContactId	UUID	External contact identifier.
intermediateIntentName	String	The name of the intent detected during the turn.
knowledgeBaseId	UUID	The unique identifier of the knowledge base used.
languageCode	String	The language of the associated bot resource, at the time it was executed.
lastActionId	String	The ID of the last bot action; format: action name (numeric action ID).
lastInputActionId	String	The ID of the last input bot action; format: action name (numeric action ID).
mediaType	Enum (CALL, CALLBACK, EMAIL, MESSAGING, WEBCHAT)	The media type(s) used.
messageType	Enum (Apple, AppleBusinessChat, Discord, FacebookMessenger, GenesysChatWidget, Instagram, Line, Open, Other, Phone, SMS, Signal, Slack, Telegram, TwitterDirectMessage, WeChat, Whatsapp)	The messaging type for media type MESSAGING.
previewMode	Boolean	Indicates whether the bot session was executed in preview mode.	✔
selfServed	Boolean	Indicates whether the bot session was self serviced.

Evaluation Dimensions

Dimension	Type	Description	Preview
assigneeApplicable	Boolean	Indicates whether an assignee is applicable for the evaluation. Set to false when assignee is not applicable.
assigneeId	UUID	UserId of the assignee.
calibrationId	UUID	The calibration ID used for the purpose of training evaluators.
contextId	UUID	A unique identifier for an evaluation form, regardless of version.
conversationId	UUID	Conversation ID this evaluation is tied to.
conversationStart	DateTime	Creation datetime of the conversation in ISO 8601 format.
divisionId	UUID	Identifier(s) of division(s) associated with this conversation.
evaluationContextId	UUID	Shared ID for different revisions of an evaluation.
evaluationCreatedDate	DateTime	Creation datetime of the evaluation in ISO 8601 format.
evaluationId	UUID	Unique identifier for the evaluation.
evaluationReleaseDate	DateTime	Release datetime of the evaluation in ISO 8601 format.
evaluatorId	UUID	A unique identifier of the user who evaluated the interaction.
formId	UUID	ID of the evaluation form used.
mediaType	String	Media type(s) associated with the conversation.	✔
queueId	UUID	The ID of the associated queue.
released	Boolean	Whether the evaluation has been released.
rescind	Boolean	True if this score should be rescinded.
rescored	Boolean	Whether the evaluation has been rescored at least once.
teamId	UUID	Team ID(s) associated with the conversation.
userId	UUID	ID of the agent the evaluation was performed against.

Survey Dimensions

Dimension	Type	Description	Preview
conversationId	UUID	Conversation ID this survey is tied to.
divisionId	UUID	Identifier(s) of division(s) associated with this conversation.
externalContactId	UUID	The ID of the external contact that will be taking the survey.
mediaType	String	Media type(s) associated with the conversation.
queueId	UUID	The ID of the associated queue.
requestedLanguageId	UUID	Language ID(s) used to assign the conversation.
requestedRoutingSkillId	UUID	Skill ID(s) used to assign the conversation.
surveyAnswerId	UUID	The ID(s) of selectable answer(s) in a question on a survey.
surveyCreatedDate	DateTime	Creation datetime of the survey in ISO 8601 format.
surveyErrorReason	String	The cause of the survey error state.
surveyFormContextId	UUID	Unique identifier for the survey form, regardless of version.
surveyFormId	UUID	ID of the survey form used.
surveyFormName	String	Name of the survey form used.
surveyId	UUID	ID of the survey.
surveyPartialResponse	Boolean	Whether the survey was completed with any required questions unanswered.	✔
surveyPreviousStatus	String	The previous status of the survey.
surveyPromoterScore	Integer	Score of the survey used with NPS.
surveyQuestionGroupId	UUID	The ID(s) of question group(s) on a survey.
surveyQuestionId	UUID	The ID(s) of question(s) on a survey.
surveyStatus	String	The status of the survey.
surveyType	Enum (Voice, Web)	The type of the survey.	✔
teamId	UUID	Team ID(s) associated with the conversation.
userId	UUID	ID of the agent the survey was performed against.
wrapUpCode	String	Wrap-up code(s) associated with this survey's conversation.

TaskManagement Dimensions

Dimension	Type	Description	Preview
assigneeId	UUID	The ID of a workitem's assignee.
divisionId	UUID	The ID of a workitem's division.
externalTag	String	The external tag of the workitem.
queueId	UUID	The ID of the queue that a workitem is associated with.
reporterId	UUID	The ID of a workitem's reporter.
requestedLanguageId	UUID	Unique identifier for the language requested for a workitem.
requestedRouting	Enum (Bullseye, Conditional, Direct, Last, Manual, Preferred, Standard)	Routing type(s) for requested/attempted routing methods for a workitem.
requestedRoutingSkillId	UUID	Unique identifier(s) for skill(s) requested for a workitem.
statusCategory	Enum (Closed, InProgress, Open, Waiting)	The category of workitem's status.
statusId	UUID	The ID of workitem's status.
typeId	UUID	The ID which identifies the type of a workitem.
usedRouting	Enum (Bullseye, Conditional, Direct, Last, Manual, Preferred, Standard)	Routing type for used routing methods for a workitem.
userId	UUID	User ID who has modified a workitem.
workbinId	UUID	The ID of the workbin that contains a workitem.
workitemId	UUID	The ID which uniquely identifies a workitem.
wrapUpCode	String	The wrap up code set for a workitem.