1. Web Messenger Switch as an IVR always goes to the default case,

[m90dom]

Helo, Hope someone can advise and help. I am using Web Messenger, trying to use a switch as an IVR.

Case 1 - Contains(Lower(Message.Message.body),"transfer") == true

Case 2 - Contains(Lower(Message.Message.body),"pension") == true

Case 3 - Contains(Lower(Message.Message.body),"other") == true

Default - Contains(Lower(Message.Message.body),"other") == true

When I get to the initial send response it will something like Genesys - "please say the name of your query" Customer – "pension"

However when I it will always go to the default queue instead of going to pension for example.

Can anyone assist in what I am doing wrong? Any help would be much appreciated.

Inbound Message Flow:

[Angelo_Cicchitto]

Hi @m90dom in order to react-up user response within a messaging conversation, you must use Digital Bot Flows.