409 Conflict Error encountered

[spatil]

Hi team ,

We've encountered an Error 409 Conflict while using Genesys API "/api/v2/conversations/messages/agentless" to send sms from our application.

Could you please assist/help on to resolve this error.

Below is the request and response details.

Request:
/api/v2/conversations/messages/agentless

Payload:
{
"fromAddress":"" ,
"toAddress":"",
"toAddressMessengerType": "sms",
"textBody": "",
"useExistingActiveConversation": true
};

Response:

{
"message": "Version number mismatch for the update operation. Get the latest version of the entity and try again.",
"code": "conflict",
"status": 409,
"contextId": "",
"details": [],
"errors": []
}

[jacobshaw]

Hi @spatil
This seems like a bug since the request doesn't allow for the input of a version. Also the only documented 409 for the request is organization.outbound.usage.limit.exceeded.
For that reason, please open a case with Care to investigate this.

[spatil]

@jacobshaw

input of a version

Which input of a version?

[jacobshaw]

The error message is mentioning a version number mismatch, but there is no option in the request for specifying a version number, and there is no associated GET endpoint for getting the latest entity version.