50/50 routing or %-routing

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Hi,

any ideas how to build either 50/50 or adjustable %-routing in PureCloud?

The need is to route calls to internal queue or to external service provider in adjustable ratio or 50/50.

Has anyone bumbed similar issue and solved it?

-Kimppis-

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Hi Kimppis, one approach is using the seconds or milliseconds value of the UtcFlowStartTime variable (please look up the exact var name...). You can use modulus division by 2 (or any number N) to get a semi-random value between 0 and (N-1), then route based on that number or a range of numbers with switch/case.

You could also use a Data Action to get a random value, though this introduces a dependency on a REST service.

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Just a heads up, this forum is for questions and discussions regarding API usage and customizations. General PureCloud configuration and usage questions are better suited for the PureCloud Community Forum.

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