About getting phone status with API

Platform API JavaScript SDK
1

We are trying to obtain the status of the phone by application using API. (Busy, Hold, Availavle etc.)
I have two questions about this

Although the status of the phone that the user logged in the most recently can be displayed,
I can not get the status of a phone that has not been logged in for a long time. (It seems to be over 8 days)
How long will it be impossible to acquire the status without logging in?

2.Could you please tell me about any of the following statuses?
dialing,
alerting,
connected,
contacting,
offering,
disconnected,
terminated,
converting,
uploading,
transmitting,
none,
※ The above is the status of PureConnect.

Is it sent in Japanese in a Japanese environment?
If it is in Japanese, Please tell me the status of Japanese.

Regards,

2

Where is this data coming from, specifically? What API resource and what response property are you looking at?

3

The status I wrote is the status that PureConnect can obtain.
Sorry I forgot which page ...
Please let me know the similar status of PureCloud.
Is there a way to check it?

4

Different endpoints can share similar, but different, data. I need to know specifics about what APIs you're using to be able to give you an accurate answer.

5

https://developer.mypurecloud.com/api/rest/v2/conversations/

I was able to know the list of status within the link above.
If the browser is Japanese, Japanese status will be sent with API.
Is there a way to check what statuses are sent in Japanese?

6

There's nearly 100 resources on that page. Which one are you using? What property are you looking at to get the data?

7

I am checking the API that I am using, but I refer to the following as reference.

capture
capture1243×988 53.8 KB

https://developer.mypurecloud.com/api/rest/v2/conversations/#patchConversationsCall

8

In the context of that API, the conversation states mean:

  • dialing - the call is being dialed
  • alerting - the call is alerting a participant
  • connected - the call is connected to a participant
  • contacting - the call is attempting to establish a connection with the participant
  • offering - the call is being offered to a participant, but not yet alerting
  • disconnected - the call is no longer connected
  • terminated - the call's media has been terminated
  • converting - not used here as far as i know
  • uploading - not used here as far as i know
  • transmitting - not used here as far as i know
  • none - default enum value
9

Thank you very much.
However, in the Japanese environment, the status text of Japanese is sent. I want to know Japanese related to all the above status.

10

The PureCloud UI will show localized text, but all of the values coming back from this API should be in English as the state property is an enum, not a localized string. With the notable exception of presence strings, data from the API will be in English; the client application can choose to apply localization however it chooses.

If you're actually seeing Japanese characters coming back in the state property, can you provide a screenshot and correlation ID so I can take that back to the conversation service dev team to investigate?

11

This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.