About MessagingService.stepUpConversation

Web Messaging
1

Hi, are there any documentation on when to invoke this MessagingService.stepUpConversation?
Currently I call it after WebMessagingService.ready and WebMessagingService.restored is invoked. It is somehow working and sometimes not with errors.

2

Now I changed it to get invoked during WebMessagingService.started. It is working but with a problem.
Message.IsAuthenticated=true but other values here are not populated on the session where the login was done. Now, when I end the chat and restart it, these values gets populated. It is not OK on first, but on succeeding sessions(without loging out), it runs without problem.
Authenticated web messaging attributes - Genesys Cloud Resource Center

So for first session:
Message.IsAuthenticated=true
Message.Message.senderAddressInfo.addressDisplayable: some random uuid
Message.Message.senderAddressInfo.email: no value
Message.Message.senderAddressInfo.name: no value

On restart of session and succeeding session:
Message.IsAuthenticated=true
Message.Message.senderAddressInfo.addressDisplayable: displays value from Auth0 with no problem
Message.Message.senderAddressInfo.email: displays value from Auth0 with no problem
Message.Message.senderAddressInfo.name: displays value from Auth0 with no problem

3

Hi,

There is a known issue with step-up and workflows where senderAddressInfo is not updated.
There is a ticket for tracking this but no ETA yet.

Hope this helps,

Regards,
V.P.

4

Hello @vpirat, thanks for the response. I am also checking it with Genesys support. But do you have updates on this issue? Thanks.

5

Hi,

Fix is in progress, AFAIK

If you opened a ticket from Care, then you will be notified when it's available.

Best regards,
V.P.

6

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