When using PureCloud Embeddable Framework, is it possible to hide wrapup button?
Our customer has a small web form to collect data, so their want control when the call is finished by agent or client, the agent has to save the data before end the interaction and avoid agent use wrapup button. The save button on web form will set the wraup code.
Is it possible with PureCloud Embeddable Framework?
Thanks in advance
Hello,
It is unfortunately not possible to hide or to disable the WrapUp button.
You can set the WrapUp code through your Web Form and it should appear as pre-selected when the PEF WrapUp selection frame is displayed.
But as said above, you can't disable the PEF WrapUp button and frame at this time.
You would have to request a new feature and share your use case at https://genesyscloud.ideas.aha.io/
One suggestion from the Product Manager (a feature request that might have more chances to be accepted) is if you can tie your WebForm display to a notification/event that you could catch from PEF.
I mean using the subscribe action - type UserAction.
The request (Genesys Cloud Idea) could be to ask to get a new UserAction notification when the PEF WrapUp button is clicked or when the PEF WrapUp frame is displayed.
Catching this notification, display your WebForm (and if you can do this in your customization - over the PEF window or WrapUp frame).
Regards,
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