Accept Incoming Call

[Herlander_Pires]

Hello,

How can i accept a incoming call using the JS api?

The notifications send the conversation with the participants list, but i don't know how to pick up the call.

Thank you
Best Regards.

Herlander Pires

[tim.smith]

Use PATCH /api/v2/conversations/calls/{conversationId}/participants/{participantId} to answer a call. There's also a tutorial on call handling, though it's still using the old JavaScript SDK so the API calls won't match up exactly with the latest version.

[Herlander_Pires]

Hello Tim.

Thank u for answering.

I forgot to mention that we were trying to accept a callback. Is it the same but using /api/v2/conversations/callbacks (...) ?

The tutorial mentions the accept in the "disconnect the call" section. That's why we miss it.

Also, in the tutorial, the participant id is obtained assuming a given index. When changing the call state for a participant that corresponds to the "agent" can we assume an index? Or do we have to traverse the list until we find a participant that matches our user id?

Thanks again.

Regards,
Herlander

[tim.smith]

I forgot to mention that we were trying to accept a callback. Is it the same but using /api/v2/conversations/callbacks (...) ?

Yes.

Also, in the tutorial, the participant id is obtained assuming a given index. When changing the call state for a participant that corresponds to the "agent" can we assume an index? Or do we have to traverse the list until we find a participant that matches our user id?

There is no guarantee that the order of the participants will be the same in all situations; the tutorial is making an assumption because it only expects to encounter a single scenario. As a best practice, you should iterate through the list of participants until you find the one you're looking for.

[Herlander_Pires]

Thanks.

Regards,
Herlander