Access denied - Oauth Authorization Code

[rfariam]

Dears, good day.

I have a clientId of code authorization grant type and I'm having some issues to get the access token.

According to this page Grant - Authorization Code, I access this link

https://login.mypurecloud.com/oauth/authorize
?client_id=<my-client-id>
&response_type=code
&redirect_uri=<http://example.com/oauth/callback>

(with my clientId and redirect URI) and log in successfully with my account, then it returns me the error: access denied - the client has not been authorized for this user.

I don't know if the problem is a misconfiguration of the clientId or in my application. All the clientId scopes are already set. Actually, I'm not receiving the authorization code through querystring.

[tim.smith]

Hello, please refer to this Resource Center article: Authorize an OAuth client - Genesys Cloud Resource Center

[rfariam]

I asked the org admins and they confirmed that it's already authorized.

[tim.smith]

If you've followed the documentation correctly and are not getting the documented result, please open a case with Genesys Cloud Care to investigate.