I am just working on a project that requires the web site to be able to link back to the web transcript and wants a post chat survey to link back to the conversation when complete.
I am just wondering if we can access the conversationId within the web code so we can attach to the survey request and to the web site to retrieve the transcript later. Or am I thinking about this wrong. I want to use the conversationId to access the transcript and be able to upload feedback results against this web chat.
The conversation ID isn't exposed to the web visitor. You'll need to pass in some custom data (see the data property in the web chat documentation) with your own identifier. You can then use the PureCloud APIs to retrieve conversations, find that identifier in the participant attributes, and then use the conversation ID of that conversation to retrieve the recording. This will have to be a post-processing job since recordings aren't available until the conversation has ended.