Accessing participant data in Salesforce

[sitaram]

As per the documentation for screen pop:

Use the extension points to customize screen pop - Genesys Cloud Resource Center

the keys which are part of interaction:

Genesys Cloud Developer Center

We are getting “attributeData:: null” inside onScreenPop method.

String attributeData = (String) interaction.get('attributes');

Also, Salesforce is not setting the value for tfnDialed in this method we are just retrieving the data using below code which is send by Genesys.

String tfnDialed = (String) interaction.get(‘calledNumber’);

Does anyone know what we need to do to access custom participant data in salesforce?

Thanks

[crespino]

Per the docs in your second link, interaction.get('attributes') is going to return an array, not a string.

[sitaram]

Thank you for the response. We are still getting a null with the following -

List attributeData = (List) interaction.get('attributes');