When I use conversation API for getting conversation details, I need to check which array has value in the participant data. In the response data, there is a list for each conversation type like call, chat, and messages in each participant. So when I need to confirm the type of conversation, I need to go through each participant's data. So when fetching conversation details it will be helpful if there is a type of conversation or if there is a way to get conversation type please let me know.
Hi,
Assuming you are using the /api/v2/analytics/conversations/details/query endpoint, you can query for conversations based on the mediaType(chat, email, message, etc) dimension of segmentFilters.
Best
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