Add Form to messenger?

Web Messaging
1

Hi all, Ill be implementing the genesys web messenger to our platform soon. I've been testing its capabilities, and i'm looking to see if its possible to modify the messenger script so that i can add a form where a customer inputs their name and other relative information, then they submit and that kicks off the chat process.

i know i can adjust a bot in architect to ask for that information but i think it would look cleaner if it was in a form.

thanks!

2

Hi Dawn_Weston,

This sort of embedded qualification form for visitors is not yet supported, though there is an Idea created where we are monitoring demand for this feature. In the meantime, using the bot to request this information would be the preferred method.

Thanks,
Chad

3

ah, ok thank you!

4

The only thing with going down the bot path is there's an added cost for that. So if you didn't use Bot flows before, you're introducing a new expense into the equation.

Using forms:track might be another option Chad?

5

Hi Vaun,

I'm less familiar with the specifics of forms:track, but there is a similar option. You could hide Messenger until a webform is submitted (capturing name, email, etc from the customer), and apply these key:value pairs as customAttributes on the first message from the customer. This could be done using the Launcher and Database plugins in the Messenger Javascript SDK.

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