addActionTransferToAcd -> 'Failed Transfer Audio' has no audio set

[Bundy]

G'Day,

When attempting to build a very simple startup task that connects to a transfer to ACD Queue block and then exit I am confronted with a validation issue that the failureTransferAudio has not been set!

My investigations have failed me discovering any viable path to actually set that option to a valid ToAudioTTS string?

The documentation declares that the addActionTransferToAcd.failureTransferAudio member is read only and the addActionTransferToAcd parameter list excludes any failureTransferAudioTTSopt...?

Please see below the validation summary that stops publishing:

Please find below the example code to produce a basic transfer to ACD Queue task.

const   architectScripting = require('purecloud-flow-scripting-api-sdk-javascript'),
            clientId = '<<insert clientId here>>',
            clientSecret = '<<insert clientSecret here>>',
            authToken = '<<insert authorized token here>>',
            flowName = 'Test addActionTransferToAcd',
            flowDescription = 'Create a startup task that transfers to ACD Queue',
            scriptingActionFactory = architectScripting.factories.archFactoryActions, // Factory to create actions
            scriptingEnums         = architectScripting.enums.archEnums,              // Enum support
            scriptingFlowFactory   = architectScripting.factories.archFactoryFlows,   // Factory to create flows
            scriptingLanguages     = architectScripting.languages.archLanguages,      // Language support
            scriptingSession       = architectScripting.environment.archSession,      // Session support
            scriptingTaskFactory   = architectScripting.factories.archFactoryTasks,   // Factory to create tasks
            scriptingLogger        = architectScripting.services.archLogging,         // Logging support
            //scriptingVoices        = architectScripting.viewModels.textToSpeech,
            location = scriptingEnums.LOCATIONS.prod_us_east_1;
            scriptingLogger.logNotesVerbose = true;
    const   main = (scriptSession) => {
                scriptingLogger.logNote('#########################EXECUTE MAIN#########################');           
                return  scriptingFlowFactory.createFlowInboundCallAsync(flowName, flowDescription, scriptingLanguages.englishAustralia, (archInboundCallFlow) => {
                        archInboundCallFlow.initialAudio.setDefaultCaseExpression('ToAudioTTS("Welcome and thank you for calling.")');
                        archInboundCallFlow.settingsSpeechRec.asrCompanyDir = scriptingEnums.SPEECH_REC_COMPANY_MODES.none;
                        archInboundCallFlow.settingsSpeechRec.asrEnabledOnFlow = false;
                        let startupTask = scriptingTaskFactory.addTask(archInboundCallFlow, 'startup task', true),
                            AcdQueue = scriptingActionFactory.addActionTransferToAcd(startupTask,'Target ACD Queue','Your call may be recorded for coaching or quality purposes');
                            /*  Documentation => node_modules/purecloud-flow-scripting-api-sdk-javascript/src/scripting/documentation/ArchFactoryActions.html#addActionTransferToAcd
                             *  addActionTransferToAcd(archMultiActionContainer, nameopt, preTransferAudioTTSopt, previousArchActionopt) <------ No parameter to set the failureTransferAudioTTSopt 
                             *  It appears that the AcdQueue.failureTransferAudio is read only and you cannot traverse the base object to set the value
                             *  readonly failureTransferAudio :ArchAudio
                             *  The failure transfer audio to play on the call in the even the transfer fails at runtime.
                             *  Inherited From:
                             *                ArchBaseActionTransfer#failureTransferAudio
                             */
                            AcdQueue.useDefaultInQueueHandling();
                            AcdQueue.setLiteralByQueueNameAsync('Cyara Test');
                            scriptingActionFactory.addActionDisconnect(startupTask, 'end of task disconnect');
                    return archInboundCallFlow.validateAsync()
                        .then((validationResults) => {
                            if (validationResults.hasErrors) {
                                scriptingLogger.logError('There is at least one validation error in the created flow.  Not publishing.');
                            }
                            else if (validationResults.hasWarnings) {
                                scriptingLogger.logWarning('There is at least one validation warning in the created flow.  Not publishing.');
                            }
                            else {
                                scriptingLogger.logNote('The flow has no validation errors or warnings.  Time to publish it.');
                                return archInboundCallFlow.publishAsync()
                                    .then(() => {
                                        scriptingLogger.logNote();
                                        scriptingLogger.logNote('****************************************************************************');
                                        scriptingLogger.logNote('The flow \'' + archInboundCallFlow.name + '\' is now published in and available in Architect.');
                                        scriptingLogger.logNote('Flow URL: ' + archInboundCallFlow.url);
                                        scriptingLogger.logNote('****************************************************************************');
                                        scriptingLogger.logNote();
                                    }
                                );
                            }
                        }
                    );
                });
            }
    scriptingSession.startWithAuthToken(location, main, authToken);
    //scriptingSession.startWithClientIdAndSecret(location, main, clientId, clientSecret);

Cheers,

Bundy

[MelissaBailey]

AcdQueue.failureTransferAudio.setDefaultCaseLiteralTTS("something to say");

FYI no failure audio is a warning, not an error. It's only preventing the publish b/c you told it to, if you take out the else if case you will be able to publish.

[Bundy]

Bravo @MelissaBailey thank you.

I feel it is better to keep as much validation switched on when attempting something for the first time! One could only imagine what could be published at the mercy of my clumsy computing!

Cheers,

Bundy