Hello
hope someone can help me on this.
The standard embeddable framework provide a method to addAddAssociations via the API.
e.g window.PureCloud.addAssociation(message.data);
However, the Genesys for salesforce softphone (Lightning message service) only support the below three actions. it does not have way to AddAssociations.
our customer develop a lightning component with single button "associated to call", the component is added to the contact page layout, when a call arrived an agent, the agent search up the contact linked to this call, would like to click on the 'associated to call' to associate the call with the record (update the Task's related to to the contact).
I know out the box the agent can go to the interaction log and select the account from the dropdown box, however, customer want to minimum the interaction with the softphone.
i'd like know is there a way to use the embeddable framework API to add associations as Lightning message doesn't provide that.
if it is, can you provide an example.
thank you
yuezhong