Adding Multiple Wrap-Up Codes

[jheckbert]

Hi there,

I am new to Genesys Cloud and looking for a way to add many wrap-up codes to the system. I found in API explorer this for adding:

{
"name": "Wrap-up1",
"dateCreated": "",
"dateModified": "",
"modifiedBy": "",
"createdBy": ""
}

I have a few questions for this

1. Do I leave the "optional" fields blank if I don't put anything there?
2. Looking to understand what the above looks like if I want to add multiple codes at one time. Example Wrap-Up1, Wrap-Up2, etc....

[tim.smith]

Welcome to Genesys Cloud!

You can use POST /api/v2/routing/wrapupcodes to create new wrap up codes. You cannot create more than one at a time; there is no bulk variety of this endpoint. Once created, you can bulk assign them to queues using POST /api/v2/routing/queues/{queueId}/wrapupcodes.

@jheckbert

Do I leave the "optional" fields blank if I don't put anything there?

The only property you should set is name. The rest are meant to be readonly for the request.

@jheckbert

Looking to understand what the above looks like if I want to add multiple codes at one time. Example Wrap-Up1, Wrap-Up2, etc....

Make multiple requests. Be sure to take note of the Platform API Rate Limits and associated API behavior when making many requests quickly.

[jheckbert]

Thank you Tim!

Much appreciate the quick response and great infomation!!

[Eos_Rios]

@jheckbert

{
"name": "Wrap-up1",
"dateCreated": "",
"dateModified": "",
"modifiedBy": "",
"createdBy": ""
}

Just in case Tim wasn't clear, the general way to handle optional fields is to not supply them at all, not to leave them blank, so literally just send;

{
"name": "Wrap-up1"
}

And only supply elements you want to explicitly set/send values for.

[jheckbert]

@Eos_Rios

Just in case Tim wasn't clear, the general way to handle optional fields is to not supply them at all, not to leave them blank, so literally just send;

{
"name": "Wrap-up1"
}

And only supply elements you want to explicitly set/send values for.

Great clarification!