7002b8fb-a175-4f14-b55c-e130f577a578.detail_event_migration_draft (2).xlsx (14.0 KB)
red = no equivalent in detail events
green = exact match with a field of the same name
yellow = heads up, the field name/usage is a bit different
2 Likes
Very helpful, thank you for providing this!
Is there one consolidated Eventbridge event that provides data parity with the current conversationdetails api instead of multiple events?
There is no single, consolidated event. Analytics detail events fire at key points during the conversation, so there will always be multiple events. Thank you!
Are there timelines/plans on adding the missing fields? Specifically looking for dispositionAnalyzer and dispositionName for dialer calls.
Hi Kevin, we will be introducing two new event types to capture conversation and flow metrics - but I don't belive that these will provide any new fields. I have added your request to add additional fields to the ADEs here: https://genesyscloud.ideas.aha.io/ideas/OP-I-1290
Thanks!