Currently there is an embedded framework integration for a custom solution to allow Genesys as a widget within a private web page within our application. We have since enabled Agent Assist digital for our messaging interactions and the summary screen will not load. This may have something to do with the framework.js file. I am able to agent assist summary within the web browser but not the Genesys desktop app. Is there a specific setting or configuration I need to add in the framework.js file? Will this conflict with the current custom solution?
This is what is part of the framework.js file for settings.
var contactSearchCallback;
window.Framework = {
config: {
name:"ExampleGitHubApp",
clientIds: {
'usw2.pure.cloud': '2be133ac-304c-41c9-9f10-b8385ae951d0'
},
customInteractionAttributes: ['ACCOUNT_ID','Agent_Type', 'Call_Type', 'Call_Party', 'NUMBER1', 'NUMBER2', 'NUMBER3', 'NUMBER4', 'NUMBER5', 'NUMBER6'],
settings: {
embedWebRTCByDefault: true,
hideWebRTCPopUpOption: false,
enableCallLogs: true,
enableTransferContext: true,
hideCallLogSubject: true,
hideCallLogContact: false,
hideCallLogRelation: false,
dedicatedLoginWindow: true,
sso: {
provider: "okta",
orgName: "xxxxxxx"
},
searchTargets: ['people', 'queues', 'frameworkcontacts'],
theme: {
primary: '#d4cebd',
text: '#123'
}
}
},