I'm looking for a Genesys API where I can get Agent name, employee ID, and Genesys user ID. I haven't found one or a combination of API's which can give me this level of detail on the users/agents. Any help is appreciated.
/api/v2/users
with the expand parameter set to "employerInfo"';
GET /api/v2/users?expand=employerInfo
This was a help and got me closer. After talking with my Okta team via SCIM mapping the specific data point I'm looking for is UserProfile.Id. Any ideas ?
My understanding is User Profiles are deprecated and obsolete.
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