Hello
Hope someone can help me out ..
1 Override the on-hold-music in the System prompt for (en_us, en_au, zh_cn, ja_jp) with 4 different audio files.
2 Caller call in to a Architect Flow,
- Configure Architect flow support languages ((en_us, en_au, zh_cn, ja_jp)
- Prompt caller to select a language,
- Caller select language, Set Language to the caller selected. (TTS is played in the selected Language).
3 In Queue flow
- Set support languages ((en_us, en_au, zh_cn, ja_jp) ,
- while caller is in queue, the correct music on hold is played as per the language selected.
4 call is answered by agent.
5 agent put the caller on hold.
6 caller always hear the music on hold of en_us, regardless what language selected in the Architect.
is this expected behavior ?
I expected the caller hear the music on hold of the language selected when agent put caller on hold.