Hi
I use the following JSON in Postman to create a AGENT OWNED CALLBACK. However, it doesnt seem to work. After making the request, I put the agent that is supposed to own the call off the queue to do some tests, while I put another Agent on queue to check whether it is actually the case that the call belongs to one agent only. However when the callback enters the queue, it is routed to another agent in the queue, not the one it was originally rescheduled for (the one in the JSON below) but enters a different agent on the same queue.
Is the below JSON correct or am i missing something? Thanks in advance.
{
"routingData": {
"queueId": "08cdd37d-11fa-4621-80a1-284569ecd5e5",
"scoredAgents": [
{
"agent": {
"id": "6b11e5a8-d85d-4dce-a0c1-3b18037dc14b"
},
"score": 100
}
],
"routingFlags": [
"AGENT_OWNED_CALLBACK"
]
},
"callbackUserName": "TEST NAME",
"callbackNumbers": [
000000
],
"callbackScheduledTime": "2022-11-08T15:58:00.000Z"
}