Agent - Private IP Address

[DavidST]

Hi Everyone,

Is there any way to get the online agent's private IP address?

Could it be an audit API? or through the CLI?

Thank you,

David - GNS.

[ronan.watkins]

Hi,

Genesys does not expose users' IP addresses.

[DavidST]

Hi Ronan,

Thank you for your answer.

Talking about the agents, is there any way to retrieve agent's working station private ip? We need to send a package to the agent station if the agent is online and logged in to genesys cloud, so, we think that through the private ip address would work.

David.

[ronan.watkins]

Hi David,

You can see the data that can be retrieved about a user using GET /api/v2/users/{userId}.
We don't expose agent's working station IP addresses.