Hello All,
We have chat integration with both web and mobile. For web we have used widget 1.0 (as it only support co-browse) and for mobile we have widget 2.0.
Recently we have noticed that for mobile (widget 2.0) when agent is typing something, at member / customer end, in the mobile app chat window is display a text block along with agent name (it provide info to the member / customer that the agent is typing).
But for web (widget 1.0), we have noticed that at the member / customer end chat window, we are not getting any info about "If agent is typing anything".. like in Genesys app / web application it shows as "customer is typing / tying..." whenever customer types anything in the chat window.
Question is, how the typing information could be displayed at the web end for widget 1.0 or if it is not feasible.?