Agentless Message Delivery Status

[Hafid_Bourich]

Hello,
We are using the agentless outbound Open message (POST /api/v2/conversations/messages/agentless.) to send bulk sms via third party SMS provider.
In Genesys we see that for every outbound sms message a conversation is created with Delivery status N/A.
Is there a way to update the delivery status with the delivery status we receive from the third party SMS service?

Thanks

[Greg_Boston]

Hi @Hafid_Bourich yes you can. this page explains send-an-inbound-open-receipt-message

[Hafid_Bourich]

Thank you Greg!
I tried that with the following payload but the Delivery Status of the conversation is still N/A in Genesys.

{
"id": "b2435466c832c4bfd071c8a5e6659e38",
"channel": {
"to": {
"id": "+31612222222",
"idType": "Phone"
},
"time": "2025-02-12T13:10:40.759Z"
},
"status": "Delivered",
"direction": "Outbound",
"isFinalReceipt":true
}

[Greg_Boston]

I see no issues there with your setup. You could use get-api-v2-conversations-messages--messageId--details there with your Id b2435466c832c4bfd071c8a5e6659e38 and see what that gives you back, your receipt should be in the normalizedReceipts[]. Otherwise you might reach out to contact-genesys-cloud-care because i can't grab any information from you to investigate on this public forum.