Agentless Outbound campaign - dial via API

[Ajay_Thakur]

Hi:

On Genesys Cloud (PureCLoud) I have an outbound campaign that like to keep enabled all the time. And when I add a number via API /api/v2/outbound/contactlists/{contactListId}/contacts like that number to be dialed and connect to an outbound flow.

The challenge I am facing are:

1. When all numbers are dialed in campaign it turns itself off (how do I keep it on. The schedule is set for multiple weeks)
2. I like ability to outbound-dial a number multiple times

How can I accomplish that using API. Any help is appreciated Thank you.

[anon35336826]

Hi Ajay,

It sounds like what you're looking for is an always-running campaign with recalls, or rule-scheduled callbacks. See step 20 on Create an agentless campaign, step 12 of Configure an attempt controls entry, and the "Schedule Callback" option of Configure rule actions.

Thanks,

Sean Carter
Lead Software Engineer - Outbound
Genesys

[Ajay_Thakur]

Thanks @anon35336826 appreciate the pointer. Attempt control link is helpful