Agents list based on schedule

Platform API
1

Hi,

How can i get the list of available agents based on schedule?

Thanks

2

Are you asking about workforce management schedules? Can you expand a bit on what you're trying to accomplish?

3

Yes. Workforce management schedules. I need agents available in a particular schedule. Is there any api available?

4

If you're wanting to get a list of the agents on a particular schedule, the doc for the route you need is here:
GET /api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}

You'll need to supply a query parameter of ?expand=managementUnits.agents (which I note is not appearing in the allowed values section as it should, which I'll check into)

Does this answer your question?

5

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