Hi all,
This is my first every forum question. All our agents are on Windows 11, recently we have had a few agents where the SF Softphone stop ringing. The Agent can go in and touch their WebRTC sound settings and the ringing returns. It may continue to ring for a few calls or a few days and then ringing stops again. The other 500+ agents no problems.
Has anyone else experienced this?
Hello and welcome! This forum is specific to developer-related topics, such as API usage and building custom integrations. The Genesys Cloud Community Forum is a better place to ask product-focused and general usage questions. If you need to report any bugs or issues, opening a case with Genesys Cloud Care is the appropriate destination.
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