Aggregate Query Example Error

andygunther · September 23, 2016, 5:45pm

I am trying to use the Aggregate Query example (https://developer.mypurecloud.com/api/tutorials/analytics-conversation-aggregate-query/#javascript) and when I run the example, I get an error in the javascript that "purecloud" is not defined:

Which is odd, because it is here in the javascript, and intellisense seems to understand it's members:

Probably something very stupid on my part - I am not very strong with javascript.

Any thoughts on what I might be missing?

KevinGlinski · September 23, 2016, 5:52pm

is purecloud-api.min.js successfully loading for you?

andygunther · September 23, 2016, 5:55pm

I pulled it out of GitHub and put it in the root with the html file. And, the reference is local:

script src='purecloud-api-min.js'

So, I assume so, but I'm not sure how to tell for sure.

KevinGlinski · September 23, 2016, 6:03pm

your network tab will tell you, the console should also say if it didn't loaded, it does in chrome, not sure about firefox

andygunther · September 23, 2016, 6:08pm

Yup - 404 Not Found... Huh. I'll have to figure that out I guess
Thanks!

andygunther · September 23, 2016, 6:48pm

OK, fixed that, which was bizarre... Now I'm getting the same Not defined error on RoutnigApi, here:

KevinGlinski · September 23, 2016, 6:54pm

that should be purecloud.platform.RoutingApi, we changed it a while back to put everything in the purecloud.platform namespace and missed those updates in the tutorial.

andygunther · September 23, 2016, 6:57pm

Aha - ok good. Just about there then...

Authentication is failing. I have the correct Client Id referenced, I think. At least, that's the same Client Id I use when requesting an Authorization Token in a C# IVR service I'm using.

So, this is probably me not understanding how to use the API properly. But, I get this response now when the page loads:

KevinGlinski · September 23, 2016, 6:59pm

your oauth client needs to be configured specific for your application, so in this case will need to be implicit grant and a localhost redirect uri

andygunther · September 23, 2016, 7:43pm

So close

I'm now getting a Bad Request response. Something malformed in the query maybe? I kept all of the defaults in the example, except changed the queue name to one of our real queues.

Here are the request details:

Host: api.mypurecloud.com
User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
Accept: application/json
Accept-Language: en-US,en;q=0.5
Accept-Encoding: gzip, deflate, br
Content-Type: application/json
Authorization: bearer ************************************************************
Referer: http://localhost:55979/
Content-Length: 265
Origin: http://localhost:55979
Connection: keep-alive

{"interval":"2016-09-02T19:40:03.936Z/2016-09-23T19:40:03.936Z","groupBy":["queueId"],"metrics":["nOffered","tAnswered","tTalk"],"filter":{"type":"and","clauses":[{"type":"or","predicates":[{"dimension":"queueId","value":"5aa5748e-bee8-4b48-bcd1-bfb3b9f6890f"}]}]}}

andygunther · September 23, 2016, 7:47pm

Looks like this is the error - still looking:

"Granularity ( P1W ) must evenly divide the specified interval span, accounting for the timezone ( 2016-09-16T19:44:11.726Z/2016-09-23T19:44:11.726Z )."

andygunther · September 23, 2016, 7:49pm

Fixing the interval to this seemed to work:

"interval":"2016-09-16T00:00:00.000Z/2016-09-23T23:59:59.999Z"

andygunther · September 25, 2016, 3:18pm

Is there any way to see what we're sending as the redirectUrl? This is some strange behavior...

This works:

    var redirectUrl = window.location.href.substring(0, window.location.href.indexOf("#"));

    console.log("Redirect URL: " + redirectUrl);

    var pureCloudSession = purecloud.platform.PureCloudSession({
        strategy: 'implicit',
        clientId: 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX',
        redirectUrl: 'http://localhost:8888/foo.html'
    });

But, this does not, and gives an error that the redirectUrl is not good:

    var redirectUrl = window.location.href.substring(0, window.location.href.indexOf("#"));

    console.log("Redirect URL: " + redirectUrl);

    var pureCloudSession = purecloud.platform.PureCloudSession({
        strategy: 'implicit',
        clientId: 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX',
        redirectUrl: redirectUrl
    });

The console.log step shows the redirectUrl var is the same thing as the string.