Is there a way through api to change the Agent_Alias the name of the agent under personal detail?
No, that's not available via API. You can request new features at https://genesyscloud.ideas.aha.io/.
Any work around for this? How have people updated or set this where it has to be done for potentially thousands of agents?
Can it be synced/set via SCIM?
@tim.smith I've just done a test, and while it's not documented in the API explorer or part of the Postman collection, I was able to use
/api/v2/users/{{profile}}/profile to successfully update this on a user.
I would very strongly recommend against using undocumented features in the API. They're undocumented for a reason and you could very well end up with a bunch of invalid configuration.
Thanks Tim. I have however noticed this same undocumented API is the one that is called when you update the agent profile to include an agent name so it's unusual that it's not published/documented in the API explorer or Postman collection. So since I'm aiming to use it for the same purpose that your UI does I'd think it should be relatively low risk.
There is absolutely a risk. I know for sure that the feature you're using will change, but I don't know when and there won't be a notice published. Undocumented features are undocumented for a reason and are subject to change at any time without notice. This means you could suffer an outage in production due to using undocumented features. The change will not be eligible for rollback because the change management policy only applies to officially supported features. Be sure your company accepts this risk of a production outage of your integration before proceeding implementing things that are explicitly unsupported.
Thanks Tim.. low risk for me mostly because this is a one-off for part of a bulk load/import and not something we'd be really using regularly going forward, if at all 
Hi @VaunMcCarthy thank you do you mind to share with me the body of the post request as well I am in the same situation is one off as startup of the project and I need to put in place 200 alias that with the speed of the browser could be easily mean more than one day of work
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