I haven't found a place with information about this issue. I started a queue using power dialer and every call results in "ININ-OUTBOUND-BUSY" in the outbound side. I can see the API results and all of the json responses have the pattern:
conversations.participants[purpose="outbound"].sessions[0].segments[segmentType="wrapup"].wrapUpCode = "ININ-OUTBOUND-BUSY"
Why are they all "ININ-OUTBOUND-BUSY" ? How can I fix the dialer?
See Wrap-up codes assigned by outbound dialing for information about that wrap code. ININ-OUTBOUND-BUSY means that the call received a busy signal and was terminated. If you need assistance determining why that particular number is giving you a busy signal, you can try opening a case with Genesys Cloud Care, but it's more likely that you'll need to contact your telephony provider to assist with troubleshooting. (If you're using PCV, that's Care)
Thanks! Although it's not a particular number but all of them. And sorry, what is PCV? Is it Pure Cloud Voice?
Thanks again.
And sorry, what is PCV? Is it Pure Cloud Voice?
Correct
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