Alternative API resource for deprecated /api/v2/conversations/callbacks/{conversationId}/participants/{participantId}/replace

[Eden]

We use this API endpoint for making transfers. It says in the API documentation that this endpoint is deprecated. I couldn't find anything about this deprecation in the Developer Forum Announcements - just wondering if there is an alternative endpoint that can be used to transfer a caller to a Queue or Agent?

[John_Carnell]

Hi Eden,

I talked with the Dev team. They have marked the endpoints as deprecated but are not planning on removing them anytime soon. One thing to realize about the deprecation of endpoints in Genesys Cloud is development teams are not allowed to remove an endpoint unless they have shown zero customer traffic on the endpoint in the past 90 days. The process of removing an endpoint can take a very long time.

However, here are some of the replacement endpoints that were added to provide more fine-grained control and permission access:

• /api/v2/conversations/{conversationId}/participants/{participantId}/replace/agent
• /api/v2/conversations/{conversationId}/participants/{participantId}/replace/queue
• /api/v2/conversations/{conversationId}/participants/{participantId}/replace/external

Thanks,
John Carnell
Director, Developer Engagement

[tim.smith]

@Eden the rollback announcement has been posted: Roll back release of new transfer API endpoints