Description
Some new APIs were released for a beta trial as public instead of preview and they are protected by a feature toggle. The endpoints being replaced were also marked as deprecated. Due to the feature being in an early beta preview and not GA, the new resources are being downgraded to preview and the deprecation tags are being removed from the existing resources. A new deprecation notice will be posted when the existing resources are officially deprecated.
Change Category
API
Change Context
The new endpoints that are being downgraded to preview are part of a closed beta. Customers that are not in the beta will receive 501 responses when invoking the new endpoints until they are released or the customer's org is admitted into the beta.
Change Impact
No impact. These APIs are protected by a feature toggle which wasn't enabled for any customer.
Date of Change
Jul 25, 2023
Impacted APIs
New blind transfer endpoints downgraded to Preview:
- POST /api/v2/conversations/{conversationId}/participants/{participantId}/replace/agent
- POST /api/v2/conversations/{conversationId}/participants/{participantId}/replace/queue
- POST /api/v2/conversations/{conversationId}/participants/{participantId}/replace/external
New consult transfer endpoints downgraded to Preview:
- POST /api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult/agent
- POST /api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult/queue
- POST /api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult/external
Existing blind and consult transfer endpoints un-deprecated:
- POST /api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult
- POST /api/v2/conversations/calls/{conversationId}/participants/{participantId}/replace
- POST /api/v2/conversations/callbacks/{conversationId}/participants/{participantId}/replace
- POST /api/v2/conversations/chats/{conversationId}/participants/{participantId}/replace
- POST /api/v2/conversations/cobrowsesessions/{conversationId}/participants/{participantId}/replace
- POST /api/v2/conversations/emails/{conversationId}/participants/{participantId}/replace
- POST /api/v2/conversations/messages/{conversationId}/participants/{participantId}/replace
- POST /api/v2/conversations/screenshares/{conversationId}/participants/{participantId}/replace
- POST /api/v2/conversations/socials/{conversationId}/participants/{participantId}/replace
- POST /api/v2/conversations/videos/{conversationId}/participants/{participantId}/replace
- POST /api/v2/conversations/{conversationId}/participants/{participantId}/replace
References
PURE-4262