Amazon Lex Messaging integration - ElicitIntent

Genesys Cloud Applications Architect
1

Hi guys!

We are doing a WhatsApp Integration using Genesys and Amazon Lex along with Lambdas and I would to know if anyone else is doing something similar to this.

Our implementation fails on a very basic use case:

  1. User through whatsApp say: "Hello"
  2. The architect flow do the call lex bot action
  3. Lex classifies this on the Greetings Intent
  4. The intent have a Lambda associated
  5. The Lambda Response is an ElicitIntent with message "how can I help you?"

After we send the ElicitSlot what we get is an error because the call lex bot actions ends up on the failure path and the question sent on the elicit intent "how can I help you" is not sent to the user.

Does anyone else having the same issue or at least a similar implementation including Lex on messaging and Lambdas with ElicitIntent?

Thank you,

2

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