I have a custom data action which loop and checks the status of Scripter.Interaction State started by "Page load action" It works perfect with one interaction active, but when a agent accepts a second interaction I get "An unknown error has occurred while executing a script action"
I have problems to locate which step in my script that generates this error and since I use try/on error, the chrome console points to the "Page load action"
Can you give me some guidance on how to pinpoint the error.
An update to this, my action above contained a recursive behavior, this design pattern is mentioned on a number of pages in this community.
For test I made:
Page load action calls "My action".
"My action" has a delay for 1000ms, then it calls "My action" again.
When a call is declined, the script fails with "An unknown error has occurred while executing a script action", is this something that everyone who uses recursive actions experience? Is the design pattern ok? Bug?
I have the exact same issue and question.
You probably get the same error as me. "scripter: Error: Attempted to read a disposed property"
This makes perfect sense if the action is run after the agent declines.
It would be good to know if running recursive action with a delay is a valid pattern according to Genesys. And if it's somehow possible to not get this error.
Since the same script is used for outbound calls on behalf of the queue, I don't want to try to unpause outbound calls, as that would trigger a script error. (outbound calls would have state == Connecting, inbound have state == Incoming)
Adding "If {{Scripter.Interaction State}} Equals Incoming" to the else clause also fixed the problem of having the recursive function running "out of bounds". Now I dont see any script errors when not responding or declining calls.
