Announcing that an Agent has joined a whatsapp chat

Platform API
1

Hi All,

I have a whatsapp setup which works fine. However, I am trying to setup a function where I can announce to
the end user that "Agent X" has joined the chat. I tried the leverage the below API via a script however, I cannot actually get the API the work.

Trying to run the following API but keep getting the below error, anyone seen this?

API: POST /api/v2/conversations/messages

Error:

{
"message": "The whatsapp.on.behalf.of.queue.pure-2802 feature is not available",
"code": "not.implemented",
"status": 501,
"contextId": "6596788b-941d-4b8f-988b-279e7fc00f38",
"details": [],
"errors": []
}

2

Hello,

I assume this is because this feature is not yet released.
It seems to correspond to this Genesys Cloud Idea which is still tagged as "In Development".

Regards,

3

HI Jerome and Leigh - yes that is correct. The feature is not yet released, hence the error. We are targeting a GA release on Dec 6th. If we are able to get this to a Beta release sooner, will communicate that in the Idea portal.

4

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