Any API which return TSF?
Assuming you mean Telephone Service Factor, it depends on what other metrics you need.
Genesys has a Service Level per queue that can set and used that way if your target service level and TSF are the same and you adjust the SL calculation a little https://help.mypurecloud.com/glossary/service-level/. If service level is sufficient for your needs you can get service levels from POST /api/v2/analytics/conversations/aggregates/query
Otherwise if you need TSF at one threshold and Service Level at another you'd have to calculate that yourself by comparing all the tAnswered metrics of a given queue to your targets using POST /api/v2/analytics/conversations/details/query or POST /api/v2/analytics/conversations/details/jobs
yes, I am looking for Telephone Service Factor (TSF),
I am already using conversion API to get call details. need to know how to get it by workday.
If you already have the call details you have the metric list and the emit date for each corresponding metric.
You have to find your own way of storing all the necessary information and aggregating your custom calculation to the granularity you want. Most of us do that by putting it into a database of some sort. There is nothing in Genesys or it's API that will do it for you.
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Got the things.
Thank you!
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