AP does not return Workplan and schedule data for history dates

[Umesh_Jain]

Hi,

I am implementing workplan and agent schedule API calls to bring data into our system. In that I am facing following problems

PROBLEM 1

https://api.usw2.pure.cloud/api/v2/workforcemanagement/managementunits/XXXXXXX-13d7-4854-b45d-f0271cea953e/agentschedules/search

above API calls does not return data if I supply dates of previous weeks. It only returns from current weeks start date.

This was working fine few days before, as I could fetch data from 1st Feb to till date but today when I give date range of feb it returns no data

{
"status": "Complete",
"operationId": "XXXXXXXXXX-7ec3-41e8-9153-afd30a55d285",
"result": {
"agentSchedules": [
{
"user": {
"id": "XXXXXXXXXX-3c98-4c61-adbe-bb7d9652574f",
"selfUri": "/api/v2/users/XXXXXXXXXX-3c98-4c61-adbe-bb7d9652574f"
},
"shifts": [],
"fullDayTimeOffMarkers": []
}
],
"businessUnitTimeZone": "America/New_York",
"publishedSchedules": []
}
}

PROBLEM 2

https://api.usw2.pure.cloud/api/v2/workforcemanagement/managementunits/XXXXXXXXXX-13d7-4854-b45d-f0271cea953e/agents/workplans/query

Above query returns current workplan id only.

e.g my query was

{
"agentIds": [
"XXXXXXXXXX-ec3a-4f7b-bdb7-bcfbaf4e8f00"
],
"startDate": "2024-12-02",
"weekCount": 11
}

It gave me following output

{
"result": {
"entities": [
{
"user": {
"id": "XXXXXXXXXX-ec3a-4f7b-bdb7-bcfbaf4e8f00",
"selfUri": "/api/v2/users/XXXXXXXXXX-ec3a-4f7b-bdb7-bcfbaf4e8f00"
},
"workPlanLookupKeysPerWeek": [
0,
0,
0,
0,
0,
0,
0,
0,
0,
0,
0
]
}
],
"referenceStartWeekDate": "2024-12-02",
"workPlanLookup": {
"0": {
"id": "XXXXXXXXXX-ccab-4cc5-b082-ae88070293fe",
"managementUnit": {
"id": "XXXXXXXXXX-13d7-4854-b45d-f0271cea953e",
"selfUri": "/api/v2/workforcemanagement/managementunits/XXXXXXXXXX-13d7-4854-b45d-f0271cea953e"
},
"selfUri": "/api/v2/workforcemanagement/managementunits/XXXXXXXXXX-13d7-4854-b45d-f0271cea953e/workplans/c7775d46-ccab-4cc5-b082-ae88070293fe"
}
}
}
}

as per this result this agent has same workplan for all 11 weeks but actually this user had workplan changes in this duration.

Can any one help?

Jignesh