Hi,
I am having trouble capturing the reason for disconnecting the call.
i need to capture all calls during a period and know why it was disconnected (customer, agent or ivr).
has anyone used something similar?
I'm using the analytics api and the postAnalyticsConversationsDetailsQuery method but I can't identify the disconnect reason in the result.
Thanks!
Hi,
The documentation for POST /api/v2/analytics/conversations/details/query gives this list of disconnectTypes and segmentTypes.
It appears that the
disconnectType and
segmentType values will both have to be used to determine the disconnect reason
system
Closed
3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
