API Error - 'An attempt was made to update a Campaign in an invalid way

[jlee]

Starting Tuesday morning around 10:15-10:30 we had a campaign give us the error: 'An attempt was made to update a Campaign in an invalid way. Details: A campaign cannot have other fields changed in the same update as a status change'. This occurred when we were attempting to turn a campaign on via the API using update campaign. This code had been unchanged for months before the error but this has since happened to two different campaigns and each time the campaign gets in a state where we cannot turn it on via the UI either. I believe the correlation id for the error is '6fa9595e-c563-4d51-8c54-5bbbfb2ccf63'.

Additionally I went to the developer portal to try some API calls to make sure nothing had changed and I am unable to get the PUT call to update the campaign to turn it on to work either, it gives the same error.

Thanks for your help!

[tim.smith]

@jlee

each time the campaign gets in a state where we cannot turn it on via the UI either

Can you open a ticket with PureCloud Support about this? It sounds like something is broken on the back end, not at the API layer. I'd recommend approaching this with Support from the angle that this doesn't work via the UI and leave out anything about your use of the API (unless it's directly relevant).

[jlee]

We currently have a ticket open. Will update this post once we get to the bottom of it.