API Explorer add account error

Platform API
1

Hello everyone, since yesterday I can't add an account in API Explorer

When I click in the region, I get a redirect error (as shown below)

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image1877×895 131 KB

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image1913×1005 43.2 KB

What I tried:

  • My region is USE1, but I get the same error for all regions, whether "Prompt for login" is checked or not
  • Cleared cookies
  • Anonymous window (Chrome and Firefox)
  • Different networks
2

Can you grab the full URL from the network console in your browser that you're being redirected to? It should look like this: https://login.mypurecloud.com/oauth/authorize?client_id=96a7d55b-1ed5-4719-9094-08a2a69ca07c&response_type=token&redirect_uri=https://developer.genesys.cloud/&state=location%253D%25252F%2526region%253Dmypurecloud.com

3

Sure!

It's this one:

https://login.mypurecloud.com/oauth/authorize?client_id=96a7d55b-1ed5-4719-9094-08a2a69ca07c&prompt=login&response_type=token&redirect_uri=https://developer-beta.genesys.cloud/&state=location%253D%25252Fuseragentman%25252Fcoaching-apis%2526region%253Dmypurecloud.com

4

Please use the proper URL for the site: https://developer.genesys.cloud. Login should complete successfully using that URL.

5

Thanks, worked perfectly.

6

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