API GetConversationRecordings

[Eli]

We are calling GetConversationRecordings(ucid, maxWaitMs: 100000, formatId: rid) to get a recording id back. We are making up to 12 calls to this endpoint waiting on the call to come back successful. In 99 percent of our attempts doing this the process works. In several cases no matter how many times we call the process to make this call it never returns anything. We did try the same call through the postman endpoint that the apk is using and it returned so we figured we could go back to our call to the endpoint in our application and it would work, but the same thing it never returned anything.

Thanks for any help in advance.

[anon11147534]

Hi Eli,

I would suggest enabling logging in the SDK to help you get more info on the request. See the README for instructions on how to do that. You may need to update the SDK to get access to that feature if your version is old.

If you can grab a correlation ID from a request that returned an empty response then create a ticket with Care and provide the correlation ID so they can debug the issue.