API statusCode 0

[Malick]

Hello,

Please, what does mean a ZERO statusCode in { statusCode: 0, headers: undefined, body: undefined } ? Sometimes, I have this value in the catch bloc while calling getCallsCllId or getConversationsConversationIdEvaluationsEvaluationId. Though second API calls with the same ids give the expected response.

Thanks and regards,
Malick

[tim.smith]

Can you enable debug tracing to see what kind of responses you're getting?

[KevinGlinski]

You might be hitting a timeout from within the sdk itself. So the xhr times out before getting a response from purecloud.

[Malick]

Yes, I can... However I have surprisingly this kind of error :

And when I check the body of the variable with console.log(JSON.stringify(pureCloudSession, null, 4)), I have this:
{ "options": { "environment": "mypurecloud.ie", "strategy": "client-credentials", "clientId": "**********************************", "clientSecret": "************************************************", "timeout": 20000, "storageKey": "pureCloudSessionKey" }, "apiUrl": "https://api.mypurecloud.ie", "authUrl": "https://login.mypurecloud.ie" }

[tim.smith]

Can you provide a code sample? That doesn't look right. Documentation on how to enable debug logging is at the bottom of the page here: https://developer.mypurecloud.com/api/rest/client-libraries/javascript/

[tim.smith]

Actually, it looks like you're using the pre-release SDK that was deprecated in July. Try using the new SDK as the pre-release SDK is no longer supported. https://developer.mypurecloud.com/forum/t/javascript-sdk-stable-release-1-0-0/1593/2

[Malick]

Thank you. Tomorrow, I will try the new one and let you know.
Thanks again ...

[Malick]

Tim,

Is the purecloud_api_sdk_javascript package concerned by the deprecation ? I am using this one in my devs.
Thanks

[tim.smith]

Yes, that has been deprecated and will not receive any updates (and hasn't been updated in 6+ months). You need to use the package in the announcement I linked.